Our Haleiwa store-front is open from Wednesday - Saturday from 11am - 6pm and on Sundays from 11am - 5pm.
If you have questions or need any assistance our phone lines are open Monday - Friday from 9am-5pm HST (808)622-8000.
You can also email us at [email protected]
Pictures show the ukulele available here. This is from a small batch of the new Master Series from Ko'olau's Pono line. For now, we have exclusivity on this new line and are able to mark the price down more and give you a superb value.
Kalei and Corey sample this model in various string configurations during our last video podcast.
Three years ago Ko'olau luthier Ryan Condon built us a lattice braced tenor that sounded phenomenal. We commissioned him to make full blueprints and sent that along with the lattice braced top you can see in the last picture to the team at Pono for a new master series model.
This project was started over two years ago and we are SO happy with the tone, even excited! All of these master series sound fantastic!
This ukulele features beautiful acacia for the sides and back and a western red cedar top. The tone that you get with this wood combination and bracing design is awesome! It's light in weight and big with beautiful sounds.
This model isn't overly decorative but is adorned with a rope rosette, top and back binding with purflings, a gorgeous gloss finish body and faceplate with a smooth satin neck, radius fingerboard, and adjustable truss rod. The construction is excellent, the feel is wonderful, but a super beautiful tone is what makes this instrument stand out.
We think you'll truly love playing this wonderful new ukulele!
Includes our black Oahu Hardshell Case.
Pono AT(C)MS Materials
Solid Western Red Cedar top w Spruce Lattice bracing
Solid Acacia back and sides
Macassar Ebony faceplate w wood inlay
Ebony fingerboard, and bridge
Ebony top and back binding
Bone nut and saddle
Sta-tite Gover 18:1 tuning keys
Ko'olau Aho Fluorocarbon all plain high G is the stock set
Includes hardshell case
Total Scale Length: 17”/43.18cm
Body Length: 12”/30.48cm
Overall Length: 26.5”/67.31cm
Nut Width: 1.35"/35.05mm
Saddle Width: 2.19”/55.63mm
Lower Bout Width: 9”/22.86cm
Upper Bout Width: 6.5”/16.51cm
Lower Bout Depth: 3.25”/8.26cm
Upper Bout Depth: 2.75”/6.99cm
At Nut: G to C = 8.64mm G to A = 27.5mm
At 12th Fret: G to C = 11.6mm G to A = 36mm
At Saddle: G to C = 14.75mm G to A = 41.5mm
A key feature in all of the Pono tenor and baritone models is the dual-action adjustable truss rod. This is used to stabilize and adjust the lengthwise forward curvature (also called relief), of the neck. It can be adjusted from right inside the soundhole with an allen wrench provided. This is something you will probably not need to adjust. But over time and with humidity changes, it is a very useful option to have, and a very easy thing to adjust.
Other Options (Many found in the essential accessories above)
Current Turnaround Time: Amount of time it takes before shipment-
Full Setup: 7-10 Days
Basic Quality Control: 2-3 Days
BASIC QUALITY CONTROL covers inspecting the instrument for any major defects that would have been missed by the factory and any faults in construction that could potentially damage or limit the functionality of the instrument over time. Any defective instruments are rejected and replaced. We make sure that each Ukulele meets the basic standard for a brand new instrument and will be ready to play once you receive it. A final cleanup is also included after inspection before packing and shipment.
Full Setup - FREE for all Ukuleles $399 and over / $20.00 for Ukuleles from $300-399 / $30.00 for Ukuleles Under $300
-Overall QC evaluation: To find defects in construction as well as to get an overall view of the instrument and note the areas that need extra attention and adjustment during the setup.
-Saddle Adjustment: The height of the saddle is lowered to reduce the distance between the strings and the fretboard, making it easier to play than the factory setup, especially higher up the fretboard.
-Nut Slot Adjustment: The depth, width, and angle of the nut slots are adjusted to create a more comfortable playing experience especially on the lower frets.
-Fret Dressing: After adjusting the nut and saddle heights, high spots in the fretboard or uneven frets will potentially cause fret buzz, dead spots, or other unwanted problems. The frets are filed to create a more consistent level across the fretboard. We then crown the frets to return their rounded curvature back to the top of each fret creating a clear contact point for each string. We then smooth and polish the frets and condition the fingerboard to bring them back to new condition.
-Final Cleanup: We always do a final overall cleanup of the instrument to make sure it is in new condition and ready to play before it is prepared for shipment.
Rush Setup & Delivery - Additional $50.00
The RUSH SETUP AND DELIVERY service is for customers who would still like to receive everything included in the full setup but on a shorter time frame. One of our setup technicians will work overtime outside of normal business hours to complete the setup within 2-3 days of the order being placed and immediately hand it over to the shipping department for packing and shipment. The $50.00 rush charge is in addition to the cost of the full setup.
Additional services (see individual product listings to add these services to your order)
Re-stringing: We will replace the factory installed stock string set with a new set of your choosing. Select the “replace stock strings” option when adding your desired string set to the shopping cart.
Strap Button Installation: 1-2 buttons are installed to allow the use of a strap. Color options available.
Pickup installation: for players who would like the option to play or record with amplification.
Friction Tuner Upgrade (friction tuners only): We offer upgrade options for select instruments with friction tuners to be retrofitted with new geared tuners for better precision and comfort when tuning.
Left-handed Setup: Left-handed setups are also available upon request. Occasionally an additional charge may be added for compensated saddles on select models.
For more even more details and FAQ visit our Shipping Page under the Company Info tab at the header menu.
SHIPPING CARRIER OPTIONS:
FedEx is our primary shipping carrier, all orders that qualify for free domestic shipping will be sent using FedEx. UPS and DHL can also be chosen as alternative options upon checkout, USPS is only used for smaller accessory orders.
As soon as the shipping label is created you will be automatically notified via email with tracking information. All packages will be shipped with a signature requirement by default. If you do not wish to have a signature requirement you will need to notify us, either by leaving a note in the “special instructions” when adding the item(s) to your shopping cart or by emailing our shipping department directly. Any shipping related requests (hold/delay/address change) should also be directed to our shipping department ( [email protected]).
NOTE FOR INTERNATIONAL CUSTOMERS: You may also be required to pay import duties/taxes, this will vary depending on your location and the value of the item(s). To estimate these taxes, you can contact your local customs office. Fedex also offers a helpful estimation tool: https://www.fedex.com/en-us/shipping/international.html
UNITED STATES FISH AND WILDLIFE PERMIT: If your ukulele contains any amount of shell inlay (abalone or pearl) it will require a permit to be shipped internationally. The cost of this permit is $93.00 USD. We will handle the paperwork and file the permit for you, but the cost of all duties and fees are the responsibility of the customer.
SHIPPING COST will vary depending on the size dimensions and weight of the package as well as the destination. To get a quote, use the “Calculate Shipping Cost” link located next to the “Add to Cart button” on each listing.
This is made even easier when you are already logged in to your customer account. Follow this link to create an account if you don’t already have one go HERE.
FREE SHIPPING: All orders within the USA with a total over $500 will qualify for free FedEx 2-day air shipping.
SHIPMENT AND TRACKING NOTIFICATIONS are sent automatically via email as soon as the shipping label is created so please make sure your email address is accurate when placing the order. Outgoing shipments are picked up by our shipping carriers Monday through Friday.
ACCESSORY AND CASE ORDERS: While non-instrument orders for cases and accessories do not require the same processing time needed for instruments, they do require time for processing and packing. The typical processing time for accessory/case orders is (1-4 business days) depending on current order volume.
CURRENT SETUP PROCESSING TIMES AND DETAILS ARE LOCATED UNDER THE “SETUP OPTIONS” TAB.*
*If you would like to receive your instrument as soon as possible you can forego the full setup process by selecting the “Basic QC Only” option or by selecting the “Full Setup RUSH” option when adding instruments to your shopping cart. More details are available under the “Setup Options” tab.