Our physical store in Haleiwa is now OPEN 12-6pm HST Wed-Sun. Stop by and visit us here. For customer support or sales reach us by phone Mon-Fri 9am-4pm HST. Mahalo!

Customer Service


For us here at The Ukulele Site, customer service starts by genuinely caring about people. Our goal is to benefit our customers, local, and across the world. We do this with education, high-value products, and unwavering honesty with our customer advice. Hopefully, we will be able to help you have fun and even find even more soul satisfaction from this amazing little instrument.

We always try our best, and we have an organized system for efficiency. But, once in a great while, we make a mistake. Or sometimes technologies fail us. But with any situation that is less than ideal,  we aim for solutions that will make you happy.

Thank you so much for taking the time to look through the site. Please feel free to call or email with questions, comments, or requests. Click here for our Return Policy.

For any questions regarding your order:veronica@theukulelesite.com

Phone: (808)622-8000 ext. 3 Monday thru Friday 9:00AM to 4:00PM HST

For any question regarding shipment times or Tracking your order please email our shipping department directly at:veronica@theukulelesite.comphone: (808)622-8000 ext. 3 Monday thru Friday 9:00AM to 4:00PM HST

For any technical questions regarding your ukulele setup or specifications call Joel directly at:joel@theukulelesite.com(808)622-8000 (Support Extension)Monday thru Friday 9:00AM to 4:00PM HST